The Spa Services Manager as guided by the Director, Spa Operations will establish and maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing Firdous Hair Beauty and Spa’s business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative. Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial, operations, and marketing opportunities are maximized in alignment with the Spa’s goals.  

Firdous Hair Beauty and Spa Overview:

Our journey started with a passion to intoxicate our client’s senses to reach the ecstatic joy of heaven, in a space that is pure, soothing, connected to nature and has a sensational feeling of a spa.


At Firdous, we are here to enhance your gorgeous self and more importantly to relax your mind, body and soul, whilst giving you an uplifting and fulfilling experience that you most undoubtedly deserve.


Summary of Responsibilities:

Reporting to the Director, Spa Operations, responsibilities and essential job functions include but are not limited to the following:

  • Monitor and aggressively affect revenue goals.

  • Constantly pursue the company’s best interest in creating product savings.

  • Analyze customer service strengths and weaknesses and develop plans as needed.

  • Track the inventory of the spa.

  • Responsible for staff being supplied in a timely manner with job tools, professional products, and materials as needed.

  • On a monthly basis; prepare and report monthly financials alongside inventory to the director.

  • Effectively manage the day-to-day operations of service and staff activities.

  • Develop and update department rules, regulations and policies.

  • Responsibility for fiscal and budgetary management.

  • Develop, coordinate and operate service programs.

  • Interact with guests in a friendly, service oriented manner.

  • Inform director of unsafe equipment, practices or guest reactions.

  • Develop and implement short and long range goals and objectives.

  • Refrain from discussion of politics, salary or company information in public areas.

  • Attend all scheduled spa and hotel staff meetings.

  • Conduct departmental meetings once a month.  Minutes to be published from each meeting within three days after the meeting indicating action items.

  • Ensure department meeting action steps are followed through, share completion of action steps with staff and keep Spa Director informed of action steps progress.

  • Promote sales of treatments.

  • Communicate any important information to the members of the Firdous team as well as the Director as relevant.

  • Supervision of time in and out of spa and disciplinary action as necessary.

  • On a timely basis complete performance reviews for staff with thoroughness and detailed comments.

  • Interview and hire job applicants ensuring proper orientation.

  • Train staff in proper performance of their respective duties; provide continual feedback regarding job performance.

  • Ensure that staff are well utilized during slow periods when they don’t have any customers.

  • Be aware of associates’ appearance; promptness with schedule and attitudes with guests as well as with other associates, and consistently “coach” them in the Firdous’s hospitality standards.



  • Previous spa and/or hotel experience required

  • College degree preferred

  • Working Knowledge of computers

  • Friendly, energetic, dependable and customer oriented.

  • Must be very detail oriented

  • Ability to work with a variety of staff and management in a cooperative manner

  • Skills to handle multiple projects simultaneously

  • Adhere to Firdous’ Appearance and Grooming Standards



Job Level:                   Management / Supervisory

Package:                     Salary + Attractive Benefits

Shift:                           Day Job

Annual Leave:            30 days per annum

Closing Date:              March 31, 2017

Job Number:               MGR1001


Contact Information: